Black/Stainess ZoJirushi

rockee

I rcvd. my new large Zo this past week (black/stainless). This is my 4th. Zo. as I had two of the older white ones, and the new smaller Zo (which I love, love, love).
Anyway, I baked a recipe from the manual lst., and it came out burned on the sides @ bottom & white in color on the top. All in all a bad looking loaf...ok...I figured this was just a fluke, and I would try one of my tried & trues. This one came out the same, and it always came out great in my previous Zo's. While last night's loaf was cooking in the new Zo, someone said "it smells like nail polish remover in here". That was the smell coming from the new machine, and sure enough the tried & true loaf was burned on the sides same as the lst. & white in color on the top. I have been using Zo AMS's for years, and I know this should not be. Something is wrong. I have a feeling the machine is running too hot (note: I used basic/light crust as I always do). Anyway, I called the KA hotline today, ran my recipe by the person, & she said she saw no reason why it should not come out.
Long story short.....a new machine is being sent to me along with a label with free postage to return the defective machine. Note: This replacement machine is being sent right out before I return the defective one.
You can't ask for more than this in a company. Very classy....

BTW, the little Zo is a fab. little machine, very well made, and a real workhorse. It is very easy to use, clean-up, everything....and the bread???? oh my...............if you have a smaller family & you are an ABM beginner, you can't go wrong with the "little" Zojirushi. It also fits real well on any counter top, and it has a handle.

badge posted by: rockee on November 11, 2010 at 11:18 pm in General discussions
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reply by: Sheryle on November 12, 2010 at 9:14 am
Sheryle

I recently got the mini Zo and love it! I have a Breadman Ultimate which I like a lot but love the mini Zo since I no longer need the larger loaf of bread. THe mini makes a great one pound loaf and requires little counter space.

I agree with you...KA has wonderful customer service. I had a problem with an order around Valentines day, they took care of it immediately and even sent me an extra little gift along with the missing items from my order.

Hope your new Zo is problem free.

reply by: kelseyf on November 12, 2010 at 9:38 am
kelseyf

I'm glad you are able to get a new machine! I hope the new one works better for you. You need to be ready for all that holiday baking! Thank-you for calling and giving us a chance to correct the issue.

reply by: HMB on November 12, 2010 at 10:24 am
HMB

I'm on my second Zo myself, and I just love it. But I will be keeping my fingers crossed that it keeps on running a long time because I hear that the quality of their machines isn't as consistent as it used to be since manufacturing went to China. So it's a good idea to deal with a reputable company like KAF since there's a good chance you might get a lemon that needs replacing.